Shipping policy

Thank you for shopping with [UrbanAura]. Below you will find all the details about our shipping process.

Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays).

Orders placed after [cutoff time, e.g., 2 PM EST] will be processed the next business day.

During high-volume periods (sales, holidays, new launches), processing times may be slightly longer.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Domestic Shipping ([Pakistan])

Standard Shipping: [3–7 business days]

Express Shipping: [1–3 business days]

Free shipping on orders over [$10___] (if applicable)

International Shipping (if applicable)

Delivery time: [7–21 business days]

Shipping costs vary by destination and will be calculated at checkout.

Customers are responsible for customs fees, duties, or import taxes.

Shipping Carriers

We ship orders using trusted carriers such as:

United Parcel Service

FedEx

USPS

[Other local carriers if applicable]

Carrier selection depends on your location and shipping method chosen.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Shipping Delays

While we strive to deliver your order on time, delays may occur due to:

Weather conditions

Carrier delays

Customs processing (for international orders)

High-volume seasons

We are not responsible for delays caused by carriers, but we will do our best to assist you.

Incorrect Address Disclaimer

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at [your email address].

Lost or Damaged Packages

If your package arrives damaged or is lost in transit:

Contact us within [7 days] of delivery.

Include your order number and photos (if damaged).

We will work with the carrier to resolve the issue.